If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return. Shipping is non refundable in either direction unless approved by Sheepey Tuned. All returns MUST be reported within 30 days of the original invoice date. NO ITEMS WILL BE RETURNABLE AFTER 30 DAYS.
All products shipped from the Sheepey Tuned warehouse are shipped via FedEx, USPS, UPS or DHL and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to Sheepey Race or the manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.
Special Order Items
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes NON-REFUNDABLE. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
SHEEPEY RACE DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
In the event that the product you ordered is sent either incorrectly or processed wrong by Sheepey Tuned, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
Store Credit is good for 12 months from the date of issue. Refunds will be handled by the manor originally paid if applicable otherwise a check will be mailed. Credit memo can not be converted from terms assigned (ex. credit card payment to cash etc.) All cash payments will be refunded via check.